Gardeners Lower Clapton Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Lower Clapton provides gardening and related services to residential and commercial clients. By making a booking, accepting a quotation, or allowing our gardeners to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following words shall have the meanings set out below:

Client means any person, company, or organisation that requests or receives services from Gardeners Lower Clapton.

Company means Gardeners Lower Clapton, the gardening service provider.

Services means gardening, garden maintenance, clearance, planting, lawn care, hedge trimming, landscaping, and any related services supplied by the Company.

Booking means a request by the Client for Services, whether made online, in writing, or verbally, that is accepted by the Company.

Quotation means a price estimate for specific Services, supplied by the Company to the Client.

2. Scope of Services

The Company provides gardening and related services, including but not limited to regular garden maintenance, one-off tidy-ups, soft landscaping, planting, lawn care, hedge cutting, pruning, and garden waste clearance in the local area. All Services are subject to availability and to these Terms and Conditions.

The Company will use reasonable skill and care in delivering the Services and will seek to perform the work in accordance with generally accepted standards applicable to gardening work in the United Kingdom.

3. Booking Process

3.1 Bookings may be made via the Company’s website contact form or in writing where available. The Client must provide accurate information about the property, access, garden size, and the nature of the requested Services so the Company can provide a suitable Quotation or estimate.

3.2 A booking is only confirmed when the Company has acknowledged the Client’s request and provided written confirmation of the appointment date, time window, and any applicable charges or hourly rates. Provisional bookings, which have not been confirmed by the Company, may be subject to change.

3.3 The Company reserves the right to refuse or cancel any booking where the information provided by the Client is incorrect, incomplete, or where the Company believes the work requested is unsafe, unsuitable, or beyond its reasonable capabilities or licensing.

3.4 For larger projects or works that require an on-site inspection, the Company may arrange a consultation visit before issuing a formal Quotation. Any time windows for such visits are approximate and may be subject to traffic, weather, or other external factors.

4. Quotations and Estimates

4.1 Any Quotation or estimate is based on the information available to the Company at the time it is given. Quotations may be provided as a fixed price for the entire scope of work or as an hourly or daily rate estimate, depending on the nature of the Services.

4.2 Quotations are normally valid for a limited period as stated in the Quotation or, if no period is specified, for 30 days from the date of issue. After the validity period, the Company may revise or withdraw the Quotation.

4.3 If, upon arrival, the Company finds that the garden conditions, access, or scope of work differ substantially from what was initially described, the Company reserves the right to revise the Quotation or estimate or to decline to proceed with the work. Any additional charges will be discussed with the Client before work continues.

5. Access and Client Obligations

5.1 The Client must ensure that the Company and its gardeners have safe and reasonable access to the property and garden at the agreed appointment times. This includes access to gates, side entrances, and any parking areas where reasonably possible.

5.2 The Client must ensure that pets and children are kept away from the working area while Services are being carried out, to ensure safety and to allow the gardeners to work efficiently.

5.3 The Client shall provide access to water and electrical power where reasonably required for the performance of the Services. If such facilities are not available, the Company must be informed in advance so that suitable arrangements can be considered. Additional charges may apply where significant extra time or equipment is needed due to lack of access to utilities.

5.4 The Client is responsible for informing the Company of any hazards, underground services, delicate plants, or special features that may be affected by the work. The Company accepts no liability for damage to items or installations that were not disclosed or were not reasonably visible.

6. Payment Terms

6.1 The Company may require full payment in advance, a deposit, or payment on completion, depending on the nature and scale of the work. This will be specified at the time of booking or in the Quotation.

6.2 Payment methods accepted may include bank transfer, card payment, or other non-cash methods as communicated by the Company. The Company reserves the right to refuse cash payments for security and record-keeping reasons.

6.3 Invoices are due for payment on the date indicated on the invoice. Unless otherwise agreed in writing, payment shall be due immediately on completion of the Services or within 7 calendar days of the invoice date.

6.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, as well as reasonable administration costs incurred in pursuing payment. The Company may also suspend or cancel any further bookings until outstanding amounts are paid.

6.5 For ongoing regular maintenance, the Company may issue periodic invoices or operate a recurring payment schedule. The Client will be informed of the relevant terms when setting up such arrangements.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by giving the Company adequate notice. Unless otherwise agreed, a minimum notice period of 24 hours before the scheduled appointment time is required to avoid a cancellation fee.

7.2 Where the Client cancels with less than 24 hours notice or fails to provide access to the property when the gardeners arrive, the Company reserves the right to charge a cancellation fee, which may be up to 50 percent of the expected service charge, to cover lost time and travel costs.

7.3 The Company may, at its sole discretion, waive or reduce the cancellation fee in circumstances of genuine emergency or severe unforeseen events, provided the Client informs the Company as soon as reasonably possible.

7.4 In the event of severe weather, dangerous conditions, illness, or other factors beyond the Company’s reasonable control, the Company may need to cancel or reschedule a booking. In such cases, the Company will seek to notify the Client as soon as possible and to agree a new appointment time, but shall not be liable for any losses, costs, or inconvenience caused by such changes.

8. Garden Waste and Environmental Regulations

8.1 The handling and disposal of garden waste will be agreed with the Client in advance. The Company may offer removal of green waste subject to capacity, local regulations, and any relevant charges. Where waste removal is included, this will be set out in the Quotation or booking confirmation.

8.2 The Company complies with applicable waste regulations and will not dispose of green waste unlawfully. Where the Company arranges for the removal of garden waste, such removal may be carried out by the Company or by an authorised waste carrier.

8.3 If garden waste removal is not included in the agreed Services, the Client will be responsible for disposing of any waste generated by the work, such as clippings, branches, or soil. The Company may assist by bagging waste for the Client’s own disposal, where agreed in advance.

8.4 The Company does not remove hazardous waste, contaminated soil, or controlled materials. If such materials are encountered, work may be paused while the Client arranges appropriate specialist disposal. Any costs incurred due to such issues shall be the responsibility of the Client.

9. Health and Safety

9.1 The Company will take reasonable steps to ensure that the Services are carried out safely and in accordance with relevant health and safety requirements. Gardeners will use appropriate tools and protective equipment where necessary.

9.2 The Client must not interfere with the gardening work or equipment and must follow any safety instructions given by the Company’s gardeners. The Client is responsible for the safety of other occupants and visitors on the property during the work.

9.3 The Company may decline to carry out work that it considers unsafe or where conditions, such as severe weather or unstable structures, present an unacceptable risk.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot legally be limited or excluded under UK law.

10.2 Subject to the above, the Company shall not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profits, or loss of anticipated savings, arising out of or in connection with the provision of the Services.

10.3 The Company’s total liability to the Client for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

10.4 The Client is responsible for moving fragile items, garden ornaments, or valuables before work begins. While the Company will take reasonable care, it accepts no liability for damage to items that the Client has left in or near the working area, unless caused by deliberate or reckless conduct by the Company’s staff.

10.5 The Company will not be liable for damage to plants, lawns, or features that were diseased, weak, or already at risk, or for consequences of instructions given by the Client that are against professional advice.

11. Complaints and Quality of Service

11.1 The Company aims to deliver a reliable and professional gardening service. If the Client is dissatisfied with any aspect of the work, the Client should raise the matter with the Company as soon as possible, ideally within 48 hours of the work being carried out.

11.2 The Company will investigate any complaint and may, at its discretion, arrange a revisit to inspect the work and, where appropriate, rectify issues within a reasonable time. This may include carrying out minor adjustments or corrections at no additional charge.

11.3 The Company is not obliged to provide a refund or free revisit where the Services were carried out with reasonable skill and care and in accordance with the agreed scope of work.

12. Changes to Services and Terms

12.1 The Company may from time to time update or amend these Terms and Conditions to reflect changes in law, industry practice, or the Company’s operations. The updated terms will apply to new bookings from the date they are published.

12.2 Where a Client has an ongoing service arrangement, the Company will provide reasonable notice of any significant changes to these Terms and Conditions that may materially affect the Client’s rights or obligations.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Client, such as name, address, and contact details, for the purposes of administering bookings, delivering Services, managing accounts, and complying with legal obligations.

13.2 The Company will take reasonable steps to keep Client information secure and will not sell or share it with third parties except where required for the performance of the Services, for debt recovery, or as required by law.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.